Purchase Terms

Terms of Purchase

1. Application of the Terms of Purchase

1.1. These terms of purchase (“Terms of Purchase”) apply to all goods you buy through www.jaukisofa.lt (“Online shop”). By making a purchase in the Online shop, you agree to these Terms of Purchase.

1.2. This agreement is made between the buyer (“You” and “Buyer”) and MB „Jauki Sofa“ (“We”, “Our” and “Seller”).

1.3. You can contact us:

• By phone: +370 (621) 41 066
• By e-mail: info@jaukisofa.lt
• On social media, e.g. Facebook
• Customer service opening hours: Mon–Fri 10:00–17:00, Sat 10:00–15:00

2. Orders

2.1. The following are entitled to buy from our Online shop:

• 2.1.1. Capable natural persons who have reached the age of majority.
• 2.1.2. Minors aged from fourteen to eighteen, with parental or guardian consent.
• 2.1.3. Legal persons.
• 2.1.4. Authorised representatives of the persons listed above.

3. Order confirmation

3.1. After purchase, you will automatically receive an order confirmation by e-mail, which will confirm that we have received your order. The order confirmation is not a binding contract. A binding contract is formed only upon receipt of the delivery confirmation.

3.2. You may order goods from our Online shop without registration, with registration, by phone or by visiting our physical customer service centre.

4. Price and information

4.1. The price of the goods in the Online shop is shown in euros including VAT. Delivery throughout Lithuania is free of charge unless stated otherwise in the description of the specific item. Carrying the goods inside the home is a separate additional service (see clause 6.10).

4.2. If you notice an error in the price or product information, the information will be corrected immediately and will not apply to your order.

4.3. Product photos in the Online shop may differ slightly from the actual appearance of the goods due to various factors, such as lighting or differences between production batches.

4.4. The characteristics of each item are stated in the product description.

4.5. The Seller may set a minimum order quantity for certain goods, which will be indicated at the time of ordering.

4.6. The VAT invoice will be sent by e-mail no later than 2 working days after the goods are handed over.

5. Payment

5.1. We offer various payment methods, including online banking, mobile payments, bank transfers and other options stated in the Online shop.

5.2. You agree to the terms of the payment service provider, which apply to your purchase transaction.

5.3. If we cannot contact you regarding the order details, we reserve the right to cancel the order.

5.4. If, for important reasons, we cannot fulfil your order on time, we will notify you and refund the payment.

5.5. If you chose to pay in cash, you can conveniently pay on the spot – directly to our driver on delivery. Please have the exact amount ready for the order.

6. Delivery

Delivery options

6.1. Delivery terms are stated in the Online shop.

6.2. Additional services (e.g. carrying inside the home, removal of old furniture, etc.) may be ordered separately if such an option is offered.

6.3. If your order contains several items, we may deliver them in several deliveries at no extra charge.

Delivery costs

6.4. Delivery in Lithuania is free of charge unless stated otherwise in the description of the specific item.

Delivery time

6.5. The estimated delivery time is stated in the Online shop. Delivery time is calculated from the moment of delivery confirmation.

Other delivery conditions

6.6. When placing your order, you must inform us of the exact delivery location for the goods.

6.7. You must personally accept the ordered goods. If you cannot accept them personally, an authorised person may do so on your behalf, but we are not responsible for delivery to the wrong person if they accepted the goods at the address you provided.

6.8. The goods are delivered by us or by our authorised third party.

6.9. Goods are delivered only within the territory of the Republic of Lithuania.

6.10. Carrying inside the home. The goods are delivered free of charge to the address specified by the buyer and unloaded at the entrance. Carrying inside the home is an additional paid service costing 20 EUR, which must be ordered in advance – when placing the order or by contacting us before the delivery date. The service is provided as far as possible depending on access, staircase dimensions and safety conditions.

6.11. Goods may be collected directly from our warehouse, if you chose this when placing the order or informed us before the day of transfer of the goods.

6.12. If you do not collect the goods within 3 working days from our notice that they are ready, we reserve the right to cancel your order. If the order was paid in advance, the funds will be returned to the same bank account from which the payment was made.

6.13. We do not deliver furniture to the Curonian Spit. However, we can agree a convenient collection point in Klaipėda or elsewhere in Lithuania.

6.14. When accepting the goods, you sign the delivery confirmation document. If you notice defects or missing parts, please notify us by e-mail at info@jaukisofa.lt or by phone +370 (621) 41 066. Defects identified during the warranty period will be repaired or the goods replaced within 15–45 days.

6.15. If we are unable to contact you within a reasonable period regarding delivery, we reserve the right to cancel the order and refund the prepaid funds.

6.16. Checking the goods on delivery. When accepting the goods, the Buyer must check the following before signing the delivery confirmation document:

a) the комплектation (including cushions, legs, fixing parts, instructions, other parts);
b) visible damage;
c) whether the delivered item matches the order in terms of model, fabric and colour (to the extent this can be objectively assessed given natural lighting differences).

6.17. Recording remarks. If a shortage or discrepancy is identified, the Buyer must note this in the delivery document (remarks) and/or immediately inform the Seller by e-mail info@jaukisofa.lt or by phone +370 (621) 41 066.

6.18. Consequences of acceptance. A signed delivery confirmation document without remarks is deemed confirmation that the goods were transferred without obvious defects and with full комплектation. Later notifications are handled under the warranty / defective goods rules (sections 9–10).

6.19. Original packaging. We recommend and ask that you keep the original packaging at least until the final inspection of the furniture and the decision to keep it, as the packaging is needed for safe transport in the event of return / exchange or warranty service.

7. Offers

7.1. From time to time we may offer promotions or discount codes and prepare commercial offers (“Offers”). All offer terms are valid only for the stated period. Discounts in the Offers cannot be combined or used together with other promotions or discounts.

7.2. Before completing the purchase, in order to use an Offer, you may enter the discount code in the basket or write the agreed offer condition in the order form, in the customer notes, which will be carried out after order confirmation. If an item is returned, the offer conditions are cancelled.

8. Right to withdraw from the contract and return of goods

8.1. Under the law, you have the right to cancel your order within 14 days from the date on which you or your authorised person received the goods purchased from our Online shop. In addition, under our company policy we provide a 30-day return guarantee, provided the item is not damaged, assembled or has not lost its commercial appearance and is in its original packaging. You may use the model withdrawal form to withdraw from the contract, but this is not mandatory.

Exceptions for certain goods:

8.2. The right of withdrawal and return does not apply to goods made to individual order, except in cases provided for by law.

8.3. If the goods were made to your specifications or otherwise customised, they cannot be returned, except in cases provided for by law.

Wear and tear of goods:

8.4. After opening the packaging, you may inspect the goods to assess their characteristics. If the item does not meet expectations, it may be returned within 30 days from the delivery date, provided it has not lost its commercial appearance and has not been assembled.

8.4.1. Inspection before assembly and use. The Buyer has the right to inspect the item to assess its characteristics, but we recommend checking the fabric, colour, комплектation and details before assembly and/or use.

8.4.2. Restriction on returning assembled or used furniture. The 30-day return guarantee applies only if the item is:

a) unused;
b) unassembled (no parts have been fitted, modules joined, elements screwed on, etc.);
c) has not lost its commercial appearance and shows no signs of use;
d) with full комплектation.

8.4.3. What counts as “assembled” and “used”.
a) “Assembled” – when the furniture or its parts have been assembled / fixed (e.g. legs screwed on, modules joined, mechanisms attached, assembly carried out according to the instructions).
b) “Used” – when the furniture has been used (sat on / slept on for longer than a brief inspection), or has signs of wear, dirt, odours, stains, pet hair, scratches or other signs of use.

8.4.4. Keeping the original packaging – required for return. When returning an item, the Buyer must return it in the original packaging with all protective materials (cardboard, foam, corner protectors, films, etc.). If the original packaging has not been kept or the item is packed improperly and there is a risk of damage, the Seller has the right to refuse to arrange collection and/or apply an additional packaging / transport fee, and/or reduce the refund amount due to the decrease in the item’s value (if applicable under the law).

8.4.5. Condition of the item on return. The returned item must be clean, undamaged, with all parts and accessories belonging to it. If the item is returned with defects, incomplete комплектation or has lost its commercial appearance, a reduction in value may be applied or the return may not be accepted under these Terms of Purchase and applicable law.

How to cancel an order and return goods:

8.5. If you wish to return an item, please notify us no later than 30 days from receipt. You can notify us of the return by completing the withdrawal form or by contacting our customer service team by e-mail at info@jaukisofa.lt or by phone +370 (621) 41 066.

8.6. Returning the goods is free of charge. You may return the item yourself, or we will arrange collection at our expense – the Buyer will not incur additional transport costs. We will collect the item within 10 working days unless agreed otherwise. The item is collected from the place where a delivery van can access.

Refund:

8.7. The paid amount will be refunded within 14 days from the day of cancellation of the order or collection of the item.

8.8. The money will be refunded to the same bank account from which we received the original payment, unless otherwise agreed.

9. Complaints

9.1. If you have a complaint about the goods received, you have the right to submit a complaint within 2 years from the delivery date of the goods (unless otherwise stated in the product description). You must submit the complaint immediately after noticing the defect. Your right to submit a complaint expires when the 2-year warranty period ends.

9.2. If you have purchased defective goods, you have the right to: 1) request that the defects be removed, 2) request replacement of the defective goods with goods of proper quality, 3) request a price reduction, 4) terminate the contract and request a refund of the amount paid.

9.3. You can submit a complaint in your account (on the order page) or by contacting the customer service team by e-mail info@jaukisofa.lt or by phone +370 (621) 41 066.

9.4. After receiving the goods subject to the complaint and determining that the complaint is justified, we will refund you a compensation amount in accordance with applicable law.

9.5. Defects in goods are dealt with, and defective goods are replaced and returned, in accordance with applicable law.

10. Warranty

10.1. All our goods are covered by a 24-month quality warranty. More information about the warranty terms can be found on our website.

10.2. If the Seller does not provide a quality warranty for a particular item, the warranty provided for by law applies.

10.3. We carry out warranty service within 15–45 days, acting as intermediary between the buyer and the manufacturer.

10.4. Warranty service on the Curonian Spit may take longer than 45 days (if the goods are delivered to the Curonian Spit in cases provided for by law or by separate agreement).

11. Our obligations

11.1. If there are problems with the goods you ordered or their delivery is delayed, we are responsible for these issues as provided by consumer protection law. We will be liable for damages only to the extent that their occurrence directly depends on our actions.

11.2. We are not responsible for damage you suffered due to delay of the goods or a defect caused by force majeure or other conditions that we could not have foreseen or avoided.

12. About these terms of purchase

12.1. We have the right to change these terms of purchase, but the terms of purchase valid at the time of purchase will always apply to the item you bought. All changes will be stated in the latest version of the terms of purchase, which you will find on our website. Changes will take effect from the moment you agree to them by placing an order on our website.

12.2. These terms of purchase are interpreted and applied in accordance with Lithuanian law. If any provision of these terms of purchase is found invalid, the remaining provisions will remain in force.

12.3. You must agree to our privacy policy in order to use our services and shop with us.

13. Other terms

13.1. If you attempt to disrupt the stability or security of the Online shop, we have the right to restrict or terminate your access to the website or cancel your registration.

13.2. In the event of unforeseen circumstances, we may temporarily or completely suspend the operation of the Online shop without prior notice.

13.3. You are responsible for the security of your login details. If third parties use our services through your account, we will treat this as you.

13.4. The Seller is released from liability if the buyer did not familiarise themselves with these terms of purchase, although such an opportunity was provided.

13.5. If the Online shop contains links to the websites of other companies or individuals, the Seller is not responsible for their content or activities.

13.6. The Seller is not responsible for mutual obligations between the Buyer and the Seller’s partners whose services the Buyer orders.

13.7. We send all notifications to the e-mail address provided by the Buyer.

13.8. The Buyer sends all notifications and questions by e-mail info@jaukisofa.lt or by phone +370 (621) 41 066.

13.9. These rules have been prepared in accordance with the legal acts of the Republic of Lithuania.

13.10. All disputes arising from the implementation of these rules are settled by negotiation. If an agreement cannot be reached, disputes are resolved in accordance with the procedure established by the laws of the Republic of Lithuania.

14. Special terms for legal persons

14.1. These terms of purchase apply to Buyers purchasing as private individuals. If you are purchasing as a legal person, you agree to the terms of purchase on behalf of the company and warrant that you are entitled to do so.

14.2. We do not guarantee companies a 30-day return guarantee. We are also not responsible for indirect loss or lost profit. Our liability is limited to the amount paid for the item to which the damage or breach relates.

15. Questions, complaints and disputes

15.1. If you have any questions or complaints regarding the order, please contact us by e-mail info@jaukisofa.lt or by phone +370 (621) 41 066.

15.2. If a dispute cannot be resolved between us, you have the right to apply to the State Consumer Rights Protection Authority (www.vvtat.lt), which handles consumer and seller disputes out of court, or to the court.

These terms of purchase were updated by Director Dominykas Lukšys, company code 307069817, MB „Jauki Sofa“, on 19 October 2026.